Shipping policy
Shipping Policy
Thank you for shopping with Wilbury Whippet. Below you'll find everything you need to know about how we ship your order, the rates that apply, and what to expect from us once you've placed your order.
Order Processing
We aim to process and dispatch all orders within 1–3 business days of payment being confirmed. Orders placed on weekends or UK public holidays will be processed from the next working day. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Please note: processing times are separate from delivery times shown at checkout.
Shipping Rates & Delivery Estimates
The shipping options available to you at checkout depend on your delivery address and the products in your order. Some products are assigned to specific delivery profiles, which may affect the rates shown.
United Kingdom
| Service | Rate | Notes |
|---|---|---|
| CJ Fast (Standard) | Free | Standard delivery for eligible orders |
| CJ UK | £5.00 | Alternative UK delivery option |
| Free Shipping | Free | Automatically applied on qualifying orders over £50 |
European Union
| Service | Rate |
|---|---|
| Standard International | £10.00 |
Rest of World
| Service | Rate |
|---|---|
| Worldwide CJ | £15.00 |
All rates shown are inclusive of VAT where applicable. Delivery estimates are provided by our carriers and are not guaranteed. Remote or rural addresses may experience longer delivery times.
Delivery Profiles & Rate Eligibility
Wilbury Whippet uses delivery profiles to manage shipping across our product range. The rates visible to you at checkout are determined by the products in your basket and your delivery address — different products may be assigned to different profiles, which can affect which shipping options are presented.
If you have items from multiple profiles in one order, the applicable rates for each item will be combined at checkout.
Duties & Customs (International Orders)
For orders shipped outside the United Kingdom, customs duties, taxes, and import fees may be charged by your country's customs authority. These charges are the responsibility of the recipient and are not included in our shipping rates. We recommend checking your local import regulations before placing an order.
Need Help?
If you have any questions about your shipment, please don't hesitate to contact us. You may also find our Returns & Refund Policy useful if your order hasn't arrived as expected.
